Statuses & Resolutions

Status is an element that describes a particular state or condition of a payment during its lifecycle. Its principal function is to allow tracking of the progress of the payment and be aware of the stages it encounters.

Resolution can be perceived as the instant state confirmation and refers to the final outcome of each payment stage.

Payment Request

PR is an entity that serves as the initial point of the payment process created to reflect the payment on the Merchant side. In this respect, the Merchant initiates the payment via a Payment Request.

Payment Request statuses:

Status	Description
created	Payment Request is successfully created. Initial status.
failed	Final failed status resulting from: termination — cancellation of the created request by the merchant; retry limit — user payment attempts have expired; expiration — the request lifespan has expired.
expired	PR has expired and is no longer valid.
attempted	A payment attempt was made — a Payment Commit was created (the payer interacted with the checkout) and it is still either in pending or unsuccessful.
pending	At least one PC has a successful financial transaction and: the PC amount does not fully cover the PR and the lifespan has not expired yet; the amount is captured and PR awaits further cancellation/capture interaction within the delayed_charge type; the amount is captured and a return or confirmation is made — for the verify type.
paid	PR has been paid in full, but funds can be returned at the request of the Merchant (refund) or by the bank (chargeback).
partially_paid	PR has been paid partially.
partially_returned	The funds have been returned partially at the request of the Merchant.
returned	The funds have been returned in full at the request of the Merchant.
verified	The payer's Payment account (card/wallet) has been successfully verified.
cancelled	PR was canceled by the Merchant (funds were returned to the payer’s account) within the delayed charge type.
over_paid	PR has been paid, and the amount for the transactions exceeds the original payment amount.

Payment Request resolutions:

Resolution	Description
ok	The process completed successfully.
expired	The Payment Request has expired.
attempt_limit_reached	The defined Attempt limit has been reached.
merchant_account_disabled	The given Merchant account has been disabled.
organization_disabled	The given Organization has been disabled.

Payment Commit

PC is an entity that exhibits the Customer's willingness to proceed with the payments. It ensures the payment is confirmed and the funds are further allocated.

Payment Commit statuses:

Status	Description
created	Payment Commit has been created.
authorize_pending	Payment Commit awaits the payment interaction.
authorize_failed	Payment Commit did not pass the payer data check.
authorized	Payment Commit passed the payer data check.
void_pending	Payment Commit is in the process of returning.
voided	Payment Commit is returned to the account.
capture_pending	Payment Commit is in the process of being credited.
captured	Payment Commit is paid.
refund_pending	Funds are in the process of being returned via a Refund.
refunded	Funds have been fully refunded via Refund payment.
partially_refunded	Funds have been partially refunded via Refund payment.
charged_back	Funds have been fully refunded via Chargeback payment.
partially_charged_ back	Funds have been partially refunded viaChargeback payment.

Payment Commit resolutions:

Resolution	Description
ok	The process was completed successfully.
payment_expired	The payment has been expired.
transaction_limit_reached	The Transaction limit has been reached.
payment_hard_declined	The Payment Commit is terminated byFirewall rules.
processing_error	The system errors occurred.
terminated_by_trigger_rules	The Payment Commit is terminated by the Trigger rules.
terminated_by_routing_rules	The Payment Commit is terminated by the Routing rules.
no_available_routes _for_selected_method	Payment routes are not enabled for the current method. Check the method and route settings.
no_routes_by_failure_history	No routes were found as the routes were not defined due to the history errors.
no_routes_by_conditions	The routes are not set up based on the rules.
no_routes_by_payment _route_amount_limits	There are no routes with available payment limits (each route has its own payment limit).
no_routes_by_merchant _account_amount_limits	There are no routes with available payment limits if limits are set at the Merchant level for the minimum and maximum amount.
no_routes_by_turnover_limits	There are no routes available due to turnover limits being reached
no_routes_by_processing_options	There are no routes for processing options (e.g. hard 3ds, OTP, etc.).
no_routes_by_payment _request_flow	No routes are available due to errors in the Payment Request process.
no_routes_by_strategy_options	There are no routes in a Routing strategy.
no_routes_by_fields	There are no routes available through filled fields.
strategy_specified _routes_pre_filtered	The strategy identifies routes that have passed preliminary filtering.
strategy_received_no_routes	The strategy could not find any routes.
strategy_returns_no_routes	The strategy could not find any routes.
filter_received_no_routes	Filtering did not return any routes.
no_routes_by_enabled_ provider_account_payment_gateway	The Payment Gateway is switched off at the Provider account level.
no_routes_by_enabled _provider_account	The route is switched off at the Provider level.
refund_failed	The system failed to process a Refund due to some technical reasons.

Payment Transaction

PT is an entity that represents the payment on the Provider side. It comprises all the procedures from the initial Payment Request to the final funds settlement.

Payment Transaction statuses:

Status	Description
created	A Payment Transaction has been created but has yet to be initiated or processed.
initiating	The payment initiation process for a specific Transaction has not yet been completed and is ongoing.
initiate_failed	The attempt to initiate a payment for a specific Transaction was unsuccessful.
initiated	The payment process initiation was successfully completed for the specific Transaction.
authorizing	Within the framework of this Transaction, a request is made to write off funds from the card and hold them in the Issuing bank.
authorize_waiting	The finance Transaction not initiated yet, the payment waits for explicit call of additional finance Transaction by core processor.
authorize_pending	The core processor doesn't control finance Transaction, additional calls are NOT required.
authorize_error	A request to write off funds from the card and hold them in the Issuing bank was not fulfilled due to an error.
authorize_failed	A request to write off funds from the card and hold them in the Issuing bank failed.
authorized	A request to write off funds from the card and hold them in the Issuing bank has been fulfilled.
voiding	A request is made to return the funds the Authorize transaction holds to the buyer's card.
void_error	A request to return the funds the Authorize transaction holds to the buyer's card was not fulfilled due to an error.
void_pending	The Tranasaction is in the process of returning.
voided	A request to return the funds the Authorize transaction holds to the buyer's card is fulfilled.
capturing	A request is made to transfer funds the Authorize transaction holds from the Issuer bank to the acquiring bank.
capture_error	A request to transfer funds the Authorize transaction holds from the Issuer bank to the acquiring bank was not fulfilled due to an error.
capture_pending	The Transaction is in the process of being credited.
captured	A request to transfer funds the Authorize transaction holds from the issuer bank to the Acquiring bank is fulfilled.
partially_captured	Funds have been paid with the partial amount that is needed for the full Transaction.
refunding	A request for a Refund to the user is being made.
refund_error	A request for a Refund to the user was not fulfilled due to an error.
refund_pending	Funds have been partially refunded via Refund payment.
refunded	A request for a Refund to the user is fulfilled.
partially_refunded	A request for a Refund to the user is partially fulfilled.
charged_back	Funds have been fully refunded via Chargeback payment.
partially_charged _back	Funds have been partially refunded via Chargeback payment.

Payment Transaction resolutions:

Resolution	Description
wait	The Payment Transaction is in the waiting process.
reconcile_required	Reconciliation is required.
undefined	The resolution is undefined.
unknown	A system error occurred, preventing the transaction from being completed. Please try again later.
general_error	A system error occurred, preventing the transaction from being completed. Please try again later.
gate_internal_error	A system error occurred, preventing the transaction from being completed. Please try again later.
auth_cvv_required	The Authorisation request requires entering the CVV.
auth_3ds_required	Authorisation requires 3D Secure.
auth_lookup_required	The Authorization request is required to complete a transaction.
auth_otp_required	The Authorization requires a one-time password (OTP).
payment_confirmation _required	Payment confirmation is required to continue dealing with a transaction.
invalid_method	The used payment method is invalid.
invalid_pan	The card number you entered is invalid.
invalid_cvv	The CVV code you entered is incorrect.
invalid_cavv	The CAVV code is invalid.
invalid_amount	We were unable to process your transaction. It may be related to the online payment limits of your card.
invalid_card_status	We were unable to process your transaction. It may be related to the online payment limits, wrong credentials, card blockage/being expired, insufficient funds, etc.
invalid_card	One or several card credentials you entered are invalid.
invalid_token	The token is invalid.
invalid_pin	PIN code is invalid.
invalid_cardholder	The cardholder name is invalid or not matched.
invalid_card_expire_date	The card expiry date is invalid.
card_is_blocked_by _invalid_pin	The card has been blocked because an incorrect PIN was entered several times.
card_expired	The card you entered is expired.
card_is_blocked	This card is blocked and cannot be charged.
card_is_lost	The card has been lost.
card_is_stolen	This card is blocked and cannot be charged.
card_is_lost_or_stolen	This card is blocked and cannot be charged.
card_status_is_restricted	The card is restricted to where it can be used.
card_status_is_ restricted_for_provider	The card is restricted for the Provider.
card_type_not_supported	The card type is not supported.
invalid_details	One or several card credentials you entered are invalid.
invalid_recipient	The given recipient is invalid.
invalid_arqc	The ARQC (Authorization Request Cryptogram) is invalid.
invalid_mac	The MAC (Message Authentication Code) is invalid.
invalid_detail_format	The detail format is invalid and thus not supported.
invalid_prepaid_code
invalid_card_track_value	The card track has an invalid value.
min_amount_limit_violation	The minimum amount limit is not met.
max_amount_limit_violation	The maximum amount limit is exceeded.
amount_limit_violation	The Transaction does not meet the established amount limit.
invalid_client_account	The client account is invalid and cannot be used for a given Transaction.
invalid_terminal
invalid_transaction_attributes	The Transaction attributes are invalid and incorrect.
issuer_limit_violation	The Transaction exceeds the limit set by the Issuer.
acquirer_limit_violation	The Transaction exceeds the limit set by the Acquirer.
acquirer_turnover_ limit_violation	The Transaction exceeds the Acquirer's turnover limit.
card_usage_frequency_ limit_violation	The card usage frequency limit is exceeded.
card_usage_issuer_ limit_violation	The Transaction exceeds the card usage limit set by the Issuer.
card_turnover_issuer_ limit_violation	The Transaction exceeds the card turnover limit set by the Issuer.
card_issuer_daily_ limit_reached	The daily card limit set by the Issuer has been reached.
card_withdrawal_ limit_violation	The Transaction exceeds the card cash withdrawal limit.
card_deposit_ limit_violation	The Transaction exceeds the card contribution limit.
invalid_3ds_code	The 3D-Secure code is invalid.
general_3ds_error	A general error with 3D Secure occurred.
expired_3ds	The 3D-Secure has been expired.
expired_otp	The OTP has been expired.
expired_confirmation_period	The confirmation period for a given Transaction has expired.
invalid_otp_code	The OTP code is invalid.
auth_3ds_failed	An error occurred during 3D Secure authorization.
card_authorization_error	An error occurred during the card authorization.
dynamic_pvv_expired	A dynamic PVV code is expired.
insufficient_funds	There was an error processing your Transaction.
card_functionality_is_ not_permitted	Restrictions are based on the use of card functionality.
card_is_not_3ds_enrolled	There was an error processing your Transaction. Your card may not be 3D Secure.
card_is_3ds_enrolled	The card is 3D-Secure enrolled.
unable_to_determine_ 3ds_enrolment	It is unable to determine 3D-Secure enrollment.
pin_tries_limit_was_reached	An incorrect PIN was entered several times, and the limit of attempts was reached.
provider_decline	The Transaction is declined by the provider: contact the provider to determine the reason.
general_decline	It is a general refusal to perform the operation.
vendor_decline	The Transaction is declined by the vendor.
issuer_decline	The Transaction is declined by the issuer: contact the card issuer to determine the reason.
pvv_change_required	The change of the PVV (Personal Verification Value) is needed.
no_sharing
balance_error	There is an error with the balance.
account_selection_required	Account selection is required.
insufficient_corresponding _account_balance	The balance on the corresponding account is insufficient for the Transaction.
weak_pin	The PIN code is weak.
credentials_expired	There was an error processing your Transaction.
account_blocked	The Merchant account is blocked.
invalid_account	The used account is invalid.
forbidden_ip	The IP is forbidden.
invalid_signature	The Callback X-signature is invalid.
functionality_is_not_permitted	The set of functions is not permitted for the Merchant account.
antifraud_decline	Your payment was marked as suspicious and thus rejected.
issuer_unavailable	The card issuer is unavailable.
payment_type_not_ supported_by_vendor_account	The given payment type is not supported by the vendor account.
transaction_not_supported	The Transaction is not supported.
method_is_not_permitted	The used Payment method is not permitted.
provider_fatal_error	The Payment Provider returns a fatal error.
provider_routing_ fatal_error	A system error occurred, preventing the Transaction from being completed. Please try again later.
vendor_account_not_found	The vendor account of the specific Provider is not found.
provider_timeout	The waiting time from the Provider has been exceeded.
synchronization_error	A synchronization error occurred.
duplicated_id	The Transaction ID is duplicated.
duplicated_transaction	A system error occurred, preventing the Transaction from being completed. Please try again later.
transaction_not_found	A Transaction could not be found.
expired	The payment has expired, and the Transaction cannot be completed.
unable_to_reconcile	The Reconciliation is unavailable.
initiate_fatal_error	A system error occurred, preventing the Transaction from being completed. Please try again later.
session_expired	The current session has expired.
statement_conflict
original_payment_not_found	The original payment is not found.
contact_issuer	An error occurs: contact the issuer to clarify.
contact_provider	An error occurs: contact the Provider to clarify.
connection_error	A system error occurred, preventing the Transaction from being completed. Please try again later.
fatal_timeout	The connection is terminated due to idle-in-transaction timeout.
report_unavailable	The Transaction report is currently unavailable.
no_information_for_report	There is no information available for a report.
transaction_not_found_for_slip	The Transaction for the specified slip is not found.
duplicated_slip

Refunds

Refunds are refund requests that presuppose a refund attempt for Payment Commit.

Refund statuses:

Status	Description
created	Refund has been successfully created.
pending	Refund is being processed.
refunded	Refund has been fully initiated and completed.
error	An error occurred, preventing the Refund from being completed.
failed	The system failed to process a Refund due to some technical reasons.

Refund resolutions:

Resolution	Description
ok	The process completed successfully.
terminated	Refund is terminated.
invalid_payment_account	ThePayment account is invalid.
insufficient_funds	There was an error processing a Refund.
amount_mismatch	There is a mismatch to the Refund amount.
route_does_not_support_refund	A given Route is unable to support a Refund.
route_does_not_support_partial _refund	A given Route is unable to support a partial Refund.
status_is_not_refundable	The given status does not allow you to make a Refund.
on_moderation	The Refund process is in the moderation stage.