Payout Statuses & Resolutions

Status is an element that describes the state or condition of a payout throughout its lifecycle. Its main function is to enable progress tracking of the Payout and be aware of the stages it encounters.

Resolution refers to the instant confirmation of the state and the outcome of each payout stage.

Payout Request

The Payout Request is an entity that serves as the initial instruction to send funds to a Recipient, created by the Merchant.

Payout Request Statuses

Status	Description
created	Payout Request is successfully created. Initial status.
expired	Payout Request has expired and is no longer valid.
attempted	Payout attempt was initiated for the Payout Request. The Payout has not been completed.
pending	Payout Request has been created and accepted for processing, but the funds have not been sent yet.
payouted	The Payout Request was processed, and a Payout was finalised successfully.
failed	The Payout Request has failed to be finalised.

Payout Request Resolutions

Resolution	Description
ok	The process completed successfully.
expired	The Payout Request has expired.
attempt_limit_reached	The defined Attempt limit has been reached.
merchant_account_disabled	The given Merchant account has been disabled.
organization_disabled	The given Organization has been disabled.
blocked_by_firewall_rules	The Request has been blocked due to established Firewall rules.
blocked_due_to_firewall_failure	The Request has been blocked because of the Firewall failure.

Payout Commit

The Payout Commit is a processing step that confirms and executes the Payout Request.

Payout Commit Statuses

Status	Description
created	Payout Commit has been created.
pending	Payout Commit has been created and is being processed. The Payout is awaiting execution or confirmation, and the final outcome has not been determined yet.
processed	Payout Commit has been successfully processed.
failed	Payout Commit has failed and was not processed.
expired	Payout Commit has expired and is no longer valid.

Payout Commit Resolutions

Payout Transaction

The Payout Transaction is an individual transfer event representing the movement of funds within the Payout from a Merchant to a Recipient.

Payout Transaction Statuses

Resolution	Description
ok	The process was completed successfully.
process_failed	The Payout processing was started but failed during execution.
processing_error	The system errors occurred.
no_route_available	No Payout route could be selected for processing the Payout.
insufficient_balance	The Merchant’s balance is not sufficient to execute the Payout.
cancelled_by_user	The Payout Commit was cancelled by the user before completion.
transactions_limit_reached	The Payout could not be processed because the Transaction limit was exceeded.
no_available_routes_for _selected_method	No Payout routes are available for the chosen Payout method.
blocked_by_firewall_rules	The Payout was blocked by configured Firewall rules.
filter_received_no_routes	All Payout routes were filtered out during Routing evaluation.
strategy_specified_ routes_pre_filtered	Routes specified by the Routing strategy were filtered out before processing.
no_routes_by_enabled _provider_account	No enabled Provider accounts are available for Payout processing.
no_routes_by_ strategy_options	Routing strategy options excluded all available Payout routes.
strategy_returns_no_routes	The Routing strategy did not return any eligible Payout routes.
no_routes_by_fields	No Routes matched the required Payout field criteria.
no_routes_by_currencies	No Payout routes support the specified currency.
no_routes_by _failure_history	All Routes were excluded due to previous failure history.
no_routes_by _firewall_rules	Firewall rules excluded all available Payout routes.
no_routes_due_to _firewall_failure	No Routes are available because of Firewall rule evaluation failures.
no_routes_by_payment _request_flow	The Request flow configuration excluded all Routes.
no_routes_by _processing_options	Processing options filtered out all available Payout routes.
no_routes_by _turnover_limits	Turnover limits prevented any Route from being selected.
no_routes_by_merchant _account_amount_limits	The Payout amount exceeds Merchant account limits.
no_routes_by_payment _route_amount_limits	The amount exceeds configured Route limits.
no_routes_by_enabled_provider _account_payment_gateway	No enabled Provider accounts are available for the payment gateway.
no_routes_by_enabled_provider _account_payout_gateway	No enabled Provider accounts are available for the payout gateway.
no_routes_by_conditions	Route condition rules excluded all Payout routes.
terminated_by _trigger_rules	The Payout Commit was terminated by trigger-based rules.
strategy_received_no_routes	The Routing strategy received no Routes for evaluation.
terminated_by _routing_rules	Routing rules explicitly terminated the Payout Commit.
hard_declined	The Payout was declined by the Provider and cannot be retried.
expired	The Payout Commit expired before it could be successfully processed.

Status	Description
created	A Payout Transaction has been created but has yet to be initiated or processed.
undefined	The Transaction status has not been assigned yet.
unknown	The Transaction state cannot be determined at the moment.
initiating	The Payout initiation process for a specific Transaction has not yet been completed and is ongoing.
initiate_failed	The attempt to initiate a Payout for a specific Transaction was unsuccessful.
initiated	The payout process initiation was successfully completed for the specific Transaction.
processing	The Transaction is currently processing.
process_pending	The Payout Transaction has been created and sent for processing, but execution is still in progress, and the final status is not yet available.
processed	The Transaction was successfully processed.
error	An error occurred when processing a Payout.
failed	The Transaction processing was unsuccessful.

Payout Transaction Resolutions

Updated 1 day ago

Resolution	Description
ok	The Transaction is processed.
general_error	A system error occurred, preventing the Transaction from being completed. Please try again later.
unknown	A system error occurred, preventing the Transaction from being completed. Please try again later.
undefined	The resolution is undefined.
invalid_amount	We were unable to process your Transaction due to the amount mismatch.
invalid_card	One or several card credentials you entered are invalid.
invalid_token	The token is invalid.
invalid_details	One or several card credentials you entered are invalid.
credentials_expired	There was an error processing your transaction.
account_blocked	The Merchant account is blocked.
invalid_account	The used account is invalid.
forbidden_ip	The IP is forbidden.
invalid_signature	The Callback X-signature is invalid.
functionality _not_permitted	Restrictions are based on the use of functionality.
provider_fatal_error	The Payment Provider returns a fatal error.
provider_timeout	The waiting time from the Provider has been exceeded.
duplicated_transaction	A system error occurred, preventing the Transaction from being completed. Please try again later.
transaction_not_found	A Transaction could not be found.
expired	The Payout Transaction has expired.
unable_to_reconcile	The Reconciliation is unavailable.
session_expired	The current session has expired.
connection_error	A system error occurred, preventing the Transaction from being completed. Please try again later.
fatal_timeout	The connection is terminated due to idle-in-transaction timeout.